Shipping and Returns

Shipping

All items are shipped USPS to the United States and Canada. Most orders will arrive within 1-2 weeks.

If you wish to order and ship elsewhere, please Contact Us and we’ll see what we can do.

Returns

Figure Four accepts returns/exchanges of unused merchandise within 30 days from the date of purchase. It is your responsibility to ship the unused merchandise back to Figure Four. Please contact Figure Four for an RA (Return Authorization) number.

For Warranty claims, contact Figure Four to obtain a return authorization number (RA#) and return the product to Figure Four. You are responsible for the charges of shipping the clean backpack to Figure Four. Additional charges will be applied to clean a dirty pack that is returned to Figure Four for repair. At Figure Four’s discretion, it will replace or repair damage to the backpack that falls under this warranty. For a nominal cost, damage not included in this warranty may be repaired with your approval prior to any repairs being made.